Insurance Excess

When you collect your vehicle, you are asked to leave a deposit to the value of any insurance excess, which may be charged by our car rental partner, in case the car is damaged during the rental.
If therefore, you chose to purchase our DEW (Damage Excess Waiver) product, and have been charged for any damage, please note the following:

In order to make a claim under our Damage Excess Waiver product (DEW) it would help us if you were able to forward copies of your rental agreement, any credit card statements relating to charges as well as any accident or damage reports, should these be relevant. Please note that Cartrawler use a specific  booking reference as our prime form of identification. This is a 9 digit number normally beginning with two letters. It would be helpful and save time if you could ensure that this reference number, the surname of the lead driver and your post code are clearly visible on all documents sent to us.